FAQ

When will my tea subscription ship? How soon should I expect it?

All subscription tea boxes ship between the 17thand the 20thof the month. The last day to order the current month’s tea box is the 19thof the month. If you subscribe on the 20thor later, you will receive the following month’s box. In general, most people receive their subscription tea boxes by the 25thof the month. If you have not received your subscription box by the 1stof the following month, please email us and we will try to track down your box or send you a new one!

What if I only want caffeinated/non-caffeinated/tea bag teas?

No problem! We have the option to automatically customize your tea box subscription. You can choose between The Original Box (4 teas: 1 black, 1 green, 1 herbal, 1 rooibos), The Tea Bag Box (a mix of caffeinated and herbal teas in biodegradable tea bags, 18 premium tea bags/ box), The Herbal Box (a variety of 4 caffeine-free teas, including rooibos, honeybush, peppermint, herbal and fruit blends, among others) and The Caffeinated Tea Box (a mix of 4 single estate and blended black, green, oolong and white teas).

What if I have allergies or certain ingredients I really dislike?

Not a problem! Please let us know this in the notes section.

I want to subscribe for someone as a gift. How does this work? 

What a lovely gift idea! First, simply choose the type of subscription box you think your friend would like, then click on ‘Send a gift’ and you will be prompted to chose between 1-month, 3-month and 6-month options. By default, your gift will start on the 17th of the month. If you would like to delay and chose a custom date, please let us know in the Notes section.

If you are Mother Teresa and you’d like to gift them an ongoing subscription, simple chose ‘Subscribe’ and indicate their shipping address as distinct from your billing address, and feel free to let us know in the Notes section that this is a (very generous) gift.

If you’d like to leave them a note, please let us know what we can write on their box (in the Notes section), or feel free to use the e-card you’ll be sent in your Welcome Letter after purchasing the gift.

How do I switch between boxes?

Simply send us an email before the 14th of the month and we will happily switch you over to a different tea box.

I’m going out of town and want to pause my membership. How do I do this?

You can pause or cancel your subscription automatically by logging into your account, or, if that’s not your style, simply send us an email.

I’ve fallen in love with a tea in my tea box! How do I order more?

Well, aren’t we glad you asked! Almost all of our monthly teas are available at our Store. You can chose to order it once or ‘Subscribe’ to the tea to receive it every month, 2 months or 3 months for up to 10% off.

I love your company, but my cupboard is overflowing with tea!

We think Tea Sparrow is the perfect solution! We send you 4 sample-sized pouches of tea per month, just enough to know if you love it enough to buy more. Still have too much? That’s what friends are for.

What is your return policy?

If, after receiving your first tea box you are not totally satisfied, we will provide you with a full refund and close your account.

What happens if I don’t receive my tea box?

If you have not received your tea box by the 1st of the following month, please let us know.  We have the ability to track our packages for our US customers (sorry, Canada), so if your package is delivered but not received, or if it gets lost in transit, we will try again or refund the purchase.

How does the tea selection process work and who is involved?

We have two teams that jury the tea. Our in-house team first screens all tea samples we receive to ensure they contain nothing artificial. This means absolutely no artificial flavours or preservatives. We then bring the clean teas to our fabulous team of local Vancouver members and tea enthusiasts, where we sample them at bi-weekly tea parties. Each tea gets a score out of 10 by each participant and only those that receive 8.5/10 or higher by everyone at the tea party are approved to be included in your Tea Sparrow box.

How do I come to these exciting tea parties? 

We have all the latest information about upcoming tea parties in Vancouver in our weekly newsletter. Click here to sign up!

Can I partake in the Tea Sparrow community without subscribing to the Tea Box?

Absolutely, just sign-up to join in the discussions.

I am a tea blender and would like to get involved, how do I go about it?

Awesome! Please contact us and we’ll send you all the information to get started.